If you are not satisfied with an item purchased from us online, we will happily accept return items for a full refund within 14 days of delivery. Excisions may apply for special order items such as upholstery items ie. sofas or any items that have been made to your specific choices and therefore made to order. How to Return or Exchange a Product Please contact our Customer Support team on 01563 501 887 or email info@rakkausfurniture.co.uk so that we can arrange for your item[s] to be collected on a mutually agreed date. Collections are free-of-charge. Exchanges and refunds will be issued once the item[s] has reached us, provided that the item[s] has been returned in the condition in which it was delivered. All refunds will be made via the original payment method, and will appear in your account within 5 to 7 working days as Rakkaus Ltd. Please be aware that if you made your purchase using a method other than credit card, you may be prompted to provide bank details so that we can credit your account. Please keep in mind that furniture is vulnerable to damage during delivery; please be sure to keep the original packaging materials for items you may wish to return.
You can cancel your order providing it has not been dispatched by contacting our Customer Support team on 01563 501 887 or email info@rakkausfurniture.co.uk. Unfortunately any delivery that has left our warehouse cannot be cancelled, and you will need to follow our returns procedure.
With our Custom made products, you will have 14 days to cancel, starting from the date you place your order. Each Custom made peace is bespoke, so if you cancel after 14 days, you may still be charged the full price. This doesn’t affect your statutory legal rights.
In the rare event that an order is delivered faulty or damaged, please contact our Customer Support team 01563 501 887 or email info@rakkausfurniture.co.uk so that they can arrange a replacement or refund. If the package that you receive is damaged or open please do not accept the delivery and contact our Customer Support team immediately to arrange a replacement. If you have further questions relating to Returns and Exchanges, please contact our Customer Support team on 01563 501 887 or email info@rakkausfurniture.co.uk and we will be happy to assist you.
“Chris Arkley and his team from Rakkaus Furniture have been an absolute delight to deal with. They delivered beyond expectation and I would highly recommend their products and great service.”
Patrick Robbertze, Centre director, The Centre Livingston
“Lovely products and great service. Would highly recommend for any commercial projects.”
Kassie Stephens, Director, Kabe Design, Glasgow
“Chris and his team recently installed new desks and meeting room furniture for our office. The quotation was very competitive, it was a timely delivery and the quality is really impressive. The install team were really efficient and left everywhere neat and tidy. I would have no hesitation in recommending Rakkaus for any furniture requirements.”
Lynnette Thomson, Director, Commwire, East Kilbride
“It was a great experience working with Rakkaus! We needed a full refurb of our office and meeting room spaces including desks, storage spaces and breakout areas. Rakkaus designed and fitted high quality furniture that fits perfectly with our office space, all along with great customer service!”
Malachy Ryan, Managing Director, Alan White Design Ltd Kilmarnock
“Great service from start to finish and a very good quality of product. We are hoping to continue with our office upgrade and would have no hesitation contact Chris at Rakkaus.”
Carolyn Moir-grant, Managing Director, All Staff Recruitment, Glasgow & Paisley
“We were delighted with the service and the high-quality furniture that we received. Chris and the team were a pleasure to deal with.”
Martin Murray, Owner & Distiller, Dunnet Bay Distillers, Thurso
“We recently used Rakkaus when we moved into our new Glasgow office, and were highly delighted with both the quality of the furniture and the personal service provided by Chris and his team - nothing was too much bother.”
John Cartwright, Technical Director, Thomson Gray, Glasgow
